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Sometimes a payout doesn’t go through. When that happens, the batch shows a Failed status, and Referly records why. The good news is that a failed payout is almost always fixable — you find the reason, sort out the cause, and retry. This page shows how. Failed batches appear on the payout batches list under Payouts in the left sidebar, with a red Failed label.

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Find out why it failed

Referly attaches a reason to every failure. To see it:
  • On the list — hover over the red Failed label and the reason appears in a tooltip.
  • Inside the batch — open the batch to see the reason at the top, and hover the status on any individual payout that failed to see its specific reason.
Read the reason first — it tells you exactly what to fix before you retry.

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Common reasons and how to fix them

Most failures come down to one of these:
  • The payout method isn’t connected. If your Wise or PayPal connection dropped or was never finished, the batch can’t be sent. Reconnect the method under Payout settings, then retry.
  • Not enough funds. If the account you pay from doesn’t have enough to cover the batch, the payment fails. Top up your Wise, PayPal, or bank balance and retry.
  • A payment method was declined. For Referly Payouts, if the card or bank account Referly charges is declined or can’t be charged, the batch fails. Update or switch your payment method, then retry.
  • An affiliate’s payout details are wrong. If an affiliate’s bank, PayPal, or Wise details are invalid, their payout can fail. Ask the affiliate to correct their details before you retry.

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Retry the payout

Once you’ve fixed the cause, open the batch and select Retry Payout. Referly attempts the payment again with the same batch — you don’t need to recreate it.
  • For a Wise batch, if the connection was the problem, you’ll be prompted to connect Wise before the retry runs.
  • For a Referly Payouts batch, retrying charges your payment method again and sends the payout.
If a retry keeps failing for the same reason, re-check the reason message — the underlying cause probably hasn’t been resolved yet.
If only some payouts in a batch failed, you can also mark the ones that did succeed as paid so your records stay accurate while you sort out the rest.

Payout batch statuses

Understand every status a batch can show.

Payout methods

Reconnect Wise, PayPal, or bank transfer.

Payout batches

Open a batch to review and retry payouts.

Self-managed vs Referly Payouts

How each payout option is charged and sent.
Last modified on July 21, 2026